Refund policy
Returns & Exchanges
Any Crazy Goat Lady product found to be defective in materials or workmanship will be replaced free of charge when returned in its original box.
Damage caused by improper use or handling is not covered under warranty.
Refill-pack materials are considered consumable and must be replaced at the customer's expense.
Transportation costs for products submitted for replacement are the responsibility of the purchaser.
No other warranties are expressed or implied.
Our return policy lasts 30 days. If more than 30 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.
To be eligible for a return:
- Your item must be unused and in the same condition you received it.
- It must be in the original packaging.
Non-Returnable Items
Several types of goods are non-returnable, including:
- Perishable goods (such as flowers and resin)
- Intimate or sanitary products
- Hazardous materials, flammable liquids, or gases
- Gift cards
- Downloadable or digital products
For bundles containing digital products, any eligible physical items may be returned, but refunds will be reduced by the full retail price of the digital product in the bundle.
Because many of our products are downloadable and can be accessed immediately upon purchase, we do not offer refunds for digital products, courses, or templates.
If you have questions about whether a course or template is right for you, please contact us at [email protected] before purchasing.
How to Start a Return
To complete your return, we require a receipt or proof of purchase.
📧 Contact us at [email protected] to initiate your return and receive instructions.
📌 Please do not send your purchase back to the manufacturer.
Partial Refunds (If Applicable)
Partial refunds may be granted for:
- Books with obvious signs of use
- Items not in original condition, damaged, or missing parts (not due to our error)
- Items returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a few business days.
Shipping costs are non-refundable.
Missing or Delayed Refunds
If you haven't received your refund yet:
- Double-check your bank account.
- Contact your credit card company (processing times may vary).
- Contact your bank.
If you've done all of the above and still haven't received your refund, please email us at [email protected].
Sale Items
Only regular-priced items may be refunded.
Sale items are final sale and cannot be refunded.
Exchanges
We only replace items if they are defective or damaged.
If you need to exchange an item, please email us at [email protected] before sending anything back. We'll provide further instructions.
Gifts
- If the item was marked as a gift at the time of purchase and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be issued.
- If the item wasn't marked as a gift, or the gift giver had the order shipped to themselves, the refund will be issued to the original purchaser.
Shipping Returns
To return your product, please email us first at [email protected] to receive return instructions.
You are responsible for paying your own shipping costs for returning your item.
If a prepaid return shipping label is provided, the cost of return shipping will be deducted from your refund.
Shipping times for exchanged products may vary depending on your location.
For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee receipt of returned items without tracking.
